AVAILABILTY + SHIPPING:
1. AVAILABILITY
All pieces are handmade and produced prior to (or made to) order. Stock is limited, and it takes some time to produce new pieces and update the shop, usually within a 3-month production cycle. You can get updates on restocks through the newsletter and Instagram. Made-to-order pieces and custom orders may take up to 8-10 weeks.

2. STOCKISTS
You can find the pieces (besides in the studio and at announced pop ups) in other shops in Germany. See here where to find them.

3. SHIPPING
Currently, we deliver the products throughout Germany. For orders from other countries, please contact me via email at hello@mate-ceramics.com, specifying your desired items and delivery country. We will soon respond to your inquiry.

3.1 DELIVERY TIMES
As a small business run by one woman, please understand that orders may take up to 10 days to dispatch. Shipments are prepared once a week. Delivery times and costs vary based on your location. DHL typically delivers within 1–3 working days within Germany. International shipping may take several days. Local pick-up may take up to a week; you will be notified when your item is ready.

3.2 SHIPPING COSTS
Shipping costs cover packaging and shipping via DHL. I am responsible for any damage during shipping, excluding damages after package opening. Undeliverable packages will be held at a nearby DHL shop for 7 working days for pick-up. Failure to pick up may result in additional shipping costs. Note that international customers outside the EU are responsible for duties or taxes.

3.3 PACKAGING
In commitment to the environment, all orders are thoughtfully packed in reused and resource-saving materials.

4. PICK–UP
With the option Local Pick Up, you can pick up your order at the studio, about a week after your order has been placed. You can pay for your goods online prior to your pick up. With confirmation of your order you’ll get an email with pick-up time options.

5. RETURNS / CANCELLATION
You have the right to return products within 14 days without reason. Please notify us in advance via post or email (MATE Ceramics, c/o Marie Technau, Lahnstr. 20, 55118 Mainz, Germany, hello@mate-ceramics.com, +49 176 8487 9381). Unused products in their original condition and packaging are eligible for return, excluding custom-made, sale items, and gift cards.

6. CONSEQUENCES OF REVOCATION
If you revoke the contract, we will reimburse all payments received within 14 days. Repayment is processed using the original payment method after receiving the returned goods. The return of goods must occur within 14 days of your cancellation notice, with you covering return costs. You are responsible for any diminished value of the goods attributable to you.